Privacy Policy

1. Introduction

PulseVoice AI, Inc. ("we," "our," or "us") operates the PulseVoice AI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

PulseVoice AI is a product of Astitva Techlabs Private Limited. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and email address
• Phone numbers (for voice agent testing and verification)
• Billing information and payment details
• Company name and job title
• Account credentials

2.2 Usage Data

We automatically collect certain information when you use the Service:

• IP address and browser type
• Device information and operating system
• Pages visited and features used
• API usage and call logs
• Call recordings and transcripts (as part of the Service)

2.3 Voice Data

As a voice AI platform, we process voice data including call recordings and transcripts. This data is processed to provide the Service and improve our AI models. You maintain ownership of your voice data and can request deletion at any time.

3. How We Use Your Information

We use the collected information for:

• Providing, operating, and maintaining the Service
• Processing transactions and sending related information
• Sending administrative communications
• Responding to inquiries and providing customer support
• Improving and personalizing user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate the Service (cloud hosting, payment processing, analytics)
• Telephony Partners: Providers like Twilio or Plivo for voice call functionality
• AI Providers: Language model providers for voice agent intelligence
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption at rest (AES-256) and in transit (TLS 1.3)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee security training and background checks

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained according to your account settings and applicable data retention policies. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, please contact us at hello@pulsevoice.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: